 RETURN POLICY & MONEY BACK GUARANTEE
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If you are not happy with your purchase for any reason or wish to exchange the item(s) (eg. a different size, colour or style), please print out the return form, fill it out and send it back along with the item(s) for an exchange or your 3 weeks money back gaurantee's full refund (it's an opprtunity to see if you like the product or not). Product(s) must be returned within 3 weeks of the order date, unwashed and in original condition with all swing tags intact. Please note that we are not responsible for the return postage except for faulty/wrong items. Make sure you keep a proof of postage in case of the parcel going missing in the mail. You will not be entitled to a refund/exchange if we do not receive the item(s). We strongly recommend using registered mail. We are not responsible for the damages occurred during care of product(s), such as dry cleaning, washing and handling.
****Click here to download the Return Form
**** All refunds will be made by cheque *****
EXCHANGE |
If you would like to change the size/colour or style, please follow the same instructions as above indicating your new requirements in the return form. Re-delivery charges will be applied.
REFUND |
Although we carefully check all items before dispatching to our customers, should you receive wrong/faulty item(s), simply fill out the return form and send it to us along with the item(s). We wish you accept our apologies and will happily either exchange or refund the amount paid including the return postage.
**** All refunds will be made by cheque *****
DELIVERY |
All orders are sent by Registered mail via Australia Post. Delivery cost is $8.00 AUD for the 1st item, $2.50 AUD for an each additional item and takes 2-5 working days for anywhere in Australia. For international orders, please enquire about shipping cost & delivery through our customer service. As we register mail all our products, if the first delivery attempt is unsuccessful, you will be able to collect the item(s) from your nearest post office. We try to deliver within 2-5 working days anywhere in Australia. However should there be a delay in the delivery or one or more of the items you have purchased are out of stock, we will notify you ASAP. We cannot be responsible for delivery delays caused by the mail service or as a result of unforseen circumstances, such as natural disasters, strikes, and special holidays.
MEASUREMENTS |
Please check the garments’ size specification in product detail page to choose the right size for you. Although all measurements are made as carefully and accurately as possible, slight variations may occur in measurements.
Colours may appear slightly different from what you see on our online shop depending on the computer type, picture resolution, monitor’s settings, etc.
PAYMENT OPTIONS |
All orders are subject to validation checks and confirmation of payments.
If the issuer of your payment refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
We accept payments by Visa or Master Card, money orders or personal/bank cheques. Please make cheques or money orders Payable to H & E CLOSET and send them to:
H & E Closet
PO BOX 489
Epping, NSW 1710
Please make sure you enclose your name, order number, e-mail address and contact number(s).
PRIVACY POLICY |
H & E CLOSET respects your privacy and any information you provide us will be kept with the strictest confidentiality. We ask for your information for the purposes of customer service, such as name, telephone number, home and email address. When a purchase is made on our website, in addition to the above, we also ask for the delivery address, and payment details. Email newsletters will be sent out from time to time to inform you about our products, services, promotions and special offers only if you choose to receive them. If you wish to stop receiving email newsletters, simply send an email to our customer service. We will under no circumstances sell your information to any third parties.